This privacy policy describes how Justfolio collects, uses, and protects the personal information you provide when using our platform, including our website builder, business apps, and AI agents (collectively, the "Service"). By using Justfolio, you agree to be bound by this Privacy Policy and our Terms of Service.
1. Information We Collect
We will not sell, lease, or exchange your personal data with third parties except as described in this Privacy Policy.
Registration: During registration, we collect your name, email address, and a password. After registration, you will receive a verification email. You may optionally provide additional business information to customize your experience.
Payment Information: If you subscribe to a paid plan, payment is processed by our third-party payment processor (e.g., Stripe or PayPal). Justfolio does not store your full credit card number or payment credentials. We receive only the information necessary to manage your subscription (e.g., last four digits, expiration date, billing address, transaction ID).
Usage Data: We collect information about how you use the Service, including pages visited, features used, and interactions with AI tools, to improve our platform and personalize your experience.
Server Logs: We may log your IP address, access URL, time of access, geographic location, browser type, and referral URL for traffic analysis and abuse prevention. This information is used in aggregate and is not linked to personal information except when investigating Terms of Service violations.
AI Agent Data: If you deploy AI agents, we process the conversations between your agents and your end users solely to provide the Service. Conversation data is associated with your account and is not shared with other users or third parties. You are responsible for informing your end users that they are interacting with an AI agent and for complying with applicable data protection laws.
BYOK Users: If you use the BYOK plan, your third-party AI API key is stored securely using encryption and used solely to make API calls on your behalf. We do not share your API key with any other party.
2. How We Use Your Information
We use your information to:
3. Data Sharing
We do not sell your personal data. We may share information with:
4. Data Retention
We retain your personal data for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete your personal data within 30 days, except where retention is required by law or for legitimate business purposes (e.g., fraud prevention, financial records). Free accounts inactive for 180 days may be deleted permanently.
5. Information Security
We store all user information in secure databases protected by industry-standard access controls, encryption, and firewalls. All data in transit is encrypted using TLS/SSL. However, no company can fully eliminate security risks associated with online data transmission, and you use the Service at your own risk.
6. Cookies
We use cookies to maintain your session, remember your preferences, and analyze site traffic. You can control cookies through your browser settings, but disabling them may affect your ability to use the Service. We do not use cookies for third-party advertising.
7. Third-Party Links
The Service may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policy of any website you visit.
8. Children's Privacy
The Service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete it promptly.
9. Your Rights
You may access, update, or delete your personal data from your account dashboard at any time. You also have the right to:
To exercise these rights, contact us at admin@justfolio.com.
10. International Users
Justfolio is operated from the United States. If you access the Service from outside the United States, your information may be transferred to and processed in the United States. By using the Service, you consent to this transfer.
11. Changes
We may update this Privacy Policy from time to time. Material changes will be communicated via email or notice on the Service. Your continued use after changes are posted constitutes acceptance. This policy applies only to information collected through the Justfolio platform.
12. Contact
If you have questions about this Privacy Policy, contact us at admin@justfolio.com.